Compensation

Please contact Info RH either by email (inforh.comtl@ssss.gouv.qc.ca) or by phone (514 732-4512 or 1-844-434-4366)

Yes, here is a detailed pay stub sample with explanations of the different sections

Please contact the expense reporting team at rap.depenses.comtl@ssss.gouv.qc.ca.
In your email, please include a reference to the expense account number associated with your request. You will find it in eEspresso. 

 Please note that we are prioritizing the calculation and payment of monies owed to you. That being said, an explanatory document will follow in the next few weeks, which will give you a better understanding of the amounts deposited. We truly appreciate your patience and understanding during this period.

When a payroll correction is made after the normal processing, there may be a difference between the date of deposit and the date of the pay stub.  The pay stub will be available in e-Espresso with the next payroll.

It could be a retroactive correction to your pay: Retroactive corrections to pay for off-rate, off-scale personnel appear on the payroll statement under Aut. Avantages impos., which stands for Other Taxable Benefits.

No, this method should be avoided because it leads to many errors in the processing of requests.

Approval process for Octopus-Payroll requests 

In the Octopus request, the employee must enter the name of the proximity manager under which the hours in question were worked. Once the employee submits their request, the manager receives an email asking them to approve it. Simply click on the link in the email to approve or refuse the request in Octopus.

Click on the " Approvals " button at the top right of the screen to display the list of pending approval requests. You must respond to each of the requests listed.

To refuse a request, or if you have received a request by mistake: Select “No” then add the reason in the field provided.  It is important to state the reason for the refusal so the employee can be made aware and can then copy and correct the request. Examples of reasons include: 

• Cancelled at the manager’s request 
• Already corrected according to the manager
• Already paid
• Manager does not have access to the request 
• Manager does not approve the request
• Not applicable
• Refused because the employee does not work in his/her department
• Request dates back more than 6 months
• Duplicate request

If your name is not on the list of approvers, please contact the service to managers to rectify the situation:
serviceauxcadres.comtl@ssss.gouv.qc.ca

The RL-1 and T4 slips are available in e-Espresso under the heading Feuillets fiscaux before the end of February.

• Your pay was not deposited (URGENT)
• You need to make a payroll correction, use up the balance of your vacation time or make changes to your banking information 
• You need a tax form to complete a request
• You need information about your pay
• You need to correct or add a COVID-19 premium

Number to call during business hours: 514 693-6688

1. Check that no deposit has been made to your bank account. When a payroll correction is made after normal processing, the pay statement will not be available in e-Espresso until the next payroll. Therefore, it is possible that you did get paid even if you do not see your pay statement.
2. If there were no deposits in your bank account, verify your banking information in eEspresso. If you need to make a correction, please create an Octopus request.
3. If your banking information is correct, consult with the immediate manager of the area where you worked to ensure that the hours were properly scheduled or recorded.
4. You or your manager can contact the Compensation Helpline at 514 693-6688 or submit an Octopus request.

Please visit the Octopus platform and click on the request. You can ask for a follow-up in the message field. Please do not send an email nor create a new request.