Contact us
General information
Should you have any questions concerning services offered to the West Island of Montréal population, please call the Info-CIUSSS Line at:
Phone (7 days a week): 514 630-2123
- Monday to Friday: 10 am to 6 pm
- Saturday and Sunday: 10 am to 5 pm
Human Resources Client Service
Accessing your medical file
For information on how to access your medical file or that of a deceased person, see the "Access To Your Medical Record" section.
Requests to Access Information
To access statistics, policies and other administrative documents
Administrative Component
Bachar Daher
Head of Legal Affairs - Communications, Public Relations and Legal Affairs Directorate
contentieux.comtl@ssss.gouv.qc.ca
To access medical records and/or a user's file
Access to your medical file or that of a deceased person
Access to Information and Privacy Officer
Jenny Tshilumba
Head of archives, reception, admission and clinical information security services
Responsible for public organization’s documents access and personal information protection - User files
jenny.tshilumba.comtl@ssss.gouv.qc.ca
To access a Youth Protection (DPJ) file (client dossier)
Youth Component
Kimberly Bless
Interim Chief of Clinical Continuum and Multisite Operations
5 Weredale Park
Westmount (QC) H3Z 1Y5
Tel. : 514 989-1885, extension 1145
Fax. : 514-939-0605
client.dossiers.comtl@sss.gouv.qc.ca
To file a complaint about the care and services provided by our CIUSSS
Service Quality and Complaints Commission
Phone : 1 844 630-5125
commissariat.plaintes.comtl@ssss.gouv.qc.ca
Billing, accounts receivable, trust and funds services
Emergency care and short-term hospitalization
Contact per facility
| Lakeshore General Hospital | comptesrecevables_odi.comtl@ssss.gouv.qc.ca Fax : 514 630-7173 |
| Hôpital de LaSalle | comptesrecevables_dll.comtl@ssss.gouv.qc.ca Tél. : 514 362-8000 poste 31740 Fax : 514 367-8343 |
| Hôpital Sainte-Anne | comptesrecevables_hsa.comtl@ssss.gouv.qc.ca Tél. : 514 457-3440 poste 2451 Fax : 514 457-8446 |
| St.Mary's Hospital Centre | comptesrecevables_hsm.comtl@ssss.gouv.qc.ca Tél. : 514 345-3511 poste 2670 et 3350 Fax : 514 734-2781 |
| Douglas Mental Health University Institute | comptesrecevables_douglas.comtl@ssss.gouv.qc.ca Tél. : 514 761-6131 poste 3643 Fax : 514 888-4083 |
For more information :
Keven Lessard Caron, CPA, MBA
Department Manager - Short term
keven.lessard-caron.comtl@ssss.gouv.qc.ca
Various
Contact per facility
| West Montreal Readaptation Centre | Lyne Lévis: Administrative agent LLevis.crom@ssss.gouv.qc.ca Tel. : 514 693-6608< |
| Douglas Mental Health University Institute | Sofiane Maouche: Administrative agent sofiane.maouche.comtl@ssss.gouv.qc.ca Tel. : 514 693-2547 |
| Various | Cheyenne Clarke: Administrative agent cheyenne.clarke.comtl@ssss.gouv.qc.ca Tel. : 514 693-5087 |
| Lyne Lévis: Administrative agent LLevis.crom@ssss.gouv.qc.ca Tel. : 514 693-6608< | |
| End of period accounting | Georgeta Pinzar Suciu: Administrative technician georgeta.pinzarsuciu@douglas.mcgill.ca Tel. : 514 693-6605 |
Long-term accommodation
Contact per facility
| Centre de soins prolongés Grace Dart Centre d’hébergement de Dorval | Parvoleta Dimitrova : Agente administrative parvoleta.dimitrova.comtl@ssss.gouv.qc.ca Tel.: 514 255-2834 poste 3331 |
| RI St-Raphaël et Valeo Lakeshore General Hospital Centre d’hébergement Denis-Benjamin-Viger CHSLD ODIM (ex. Maison Heron) Manoir de l’Ouest | Fatime Almass Saleh : Administrative agent fatime.almass.saleh.comtl@ssss.gouv.qc.ca Tel. : 514 693-6629 |
| CHSLD Argyle - Pointe Claire Hôpital de LaSalle (long-term) Centre d’hébergement de Lachine | Ruth Roa : Administrative agent ruth.roa.comtl@ssss.gouv.qc.ca Tel. : 514 693-6628 |
| RI Floralies Lasalle, Villa Sainte-Anne, Floralies Lachine et Pavillon Lasalle | Christeen Jandy : Administrative agent christeen.jandy.comtl@ssss.gouv.qc.ca Tel. : 514 693-6601 |
| Centre d’hébergement Nazaire-Piché and St.Mary's Hospital Centre CHSLD en santé mentale de Lachine Douglas Mental Health University Institute | Myrian Veliz Z. : Administrative agent myrian.veliz.zevallos.comtl@ssss.gouv.qc.ca Tel. : 514 693-6598 |
| Hôpital Sainte-Anne | Jacinthe Ouimet : Administrative agent jacinthe.ouimet.comtl@ssss.gouv.qc.ca Tel. : 514 457-3440 poste 2307 |
For more information :
Sandra Garay
Financial Management Officer Accounts Receivable
sandra.garay.comtl@ssss.gouv.qc.ca
Trust and funds
Contact per facility
| Trust - Douglas Mental Health University Institute | Carole Blanchard : Administrative agent carole.blanchard.comtl@ssss.gouv.qc.ca Tel. : 514 761 6131 poste 3766 |
| West Island Readaptation Centre | Solange Landry : Administrative agent solange.landry.dll@ssss.gouv.qc.ca Tel. : 514 761-6131 poste 2701 |
| St.Mary's General Hospital Hôpital de LaSalle Lakeshore General Hospital CHSLD en santé mentale de Lachine | Georges Koua : Administrative agent georges.koua.comtl@ssss.gouv.qc.ca Tel. : 514 761-6131 poste 3521 |
| Centres d’hébergement Denis-Benjamin-Viger, de LaSalle, de Dorval et Nazaire-Piché | Mary Antonacci : Administrative agent mary.antonacci@douglas.mcgill.ca Tel. : 514 761-6131 poste 2703 |
| Centre de soins prolongés Grace Dart | Parvoleta Dimitrova : Administrative agent parvoleta.dimitrova.comtl@ssss.gouv.qc.ca Tel. : 514 255-2834 poste 3331 |
| Hôpital Sainte-Anne | Sylvie Carle : Administrative agent sylvie.carle.comtl@ssss.gouv.qc.ca Tel. : 514 457-3440, poste 2451 |
| Jacinthe Ouimet : Administrative agent jacinthe.ouimet.comtl@ssss.gouv.qc.ca Tel. : 514 457-3440 poste 2307 |
For more information :
Céline Doré, MBA, CPA
Financial Management Officer - Billing, Accounts Receivable, Trust
Tél. : 514 761-6131 poste 4162
celine.dore.comtl@ssss.gouv.qc.ca
Suppliers and Contracts
Contract Management Complaints
To file a complaint under the applicable laws and regulations, please follow the Procedure concerning the handling and examination of complaints provided for in the Act respecting contracting by public bodies (ACPB).
- The complaint must be outlined here . (Link in French)
- The complaint must also be submitted electronically to the Montréal West Island IUHSSC’s Contract Management Department at contrats.plaintes.comtl@ssss.gouv.qc.ca.
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