Upon walking into CLSC de Pierrefonds, use the interactive kiosk to register.
Steps
In the main entrance of CLSC de Pierrefonds:
- Scan your health insurance card using the barcode reader on the kiosk
- Answer the questions.
- Go to the waiting room and wait to be called.
It’s quick and easy!
FAQ
What is a registration kiosk?
A registration kiosk is an interactive terminal that allows users to navigate an application using a touchscreen. Users can, through these self-serve devices, share information via an interface and receive directions to a specific location.
Who are the registration kiosks for?
Every client (with or without an appointment) must use a kiosk to register when entering CLSC de Pierrefonds.
What are its benefits?
- Physical distancing
- User autonomy and confidentiality
- Improved data collection
- Easy and quick to use
- User satisfaction
- Modernized patient journey (technology)
- Rapid access to information
Using the kiosk
Do you have an appointment?
Upon arrival at CLSC de Pierrefonds:
- Use the barcode reader on the kiosk to scan the barcode on your health insurance card (RAMQ).
- Validate your personal information and confirm your appointment.
- The kiosk will print a ticket with a number on it.
- Take the ticket and go to the waiting room. You will be redirected to the reception desk if the information on file needs to be updated.
- The healthcare professional will call the number on the ticket.
Don’t have an appointment or a health insurance card?
Upon arrival at CLSC de Pierrefonds:
- When registering at the kiosk, answer that you do not have an appointment or a RAMQ card. The kiosk will print a ticket with a number on it.
- Take the ticket and go to the waiting room.
- When your number is called, go to the specified location.
Will there be someone there to help me?
Yes. The staff at the reception desk will be able to help you.
Do I have to use the kiosk even if I don’t have an appointment or a health insurance card?
Yes. All visitors must use the kiosk and go to the waiting room with the printed ticket issued by the kiosk. When your number is called, you must go to the specified location to register.
Will my health professional be notified of my arrival even if I’m late?
Yes. Your health professional will be instantly notified of your arrival thanks to an application on their computer. As soon as they are ready for you, your number will be called in the waiting room.
There are two kiosks on site to reduce wait times. If you have any questions, you can speak to the staff at the nearby reception desk.
What should I do if my personal information is not up to date?
Flag it by selecting the corresponding button on the screen. Then go to the waiting room with the printed ticket issued by the kiosk. When your number is called, go to the specified location to have your information updated.
Are the kiosks available in English and in French?
Yes. You can select the language of your choice on the screen.
Are the kiosks safe to use?
Yes. There is a film on the kiosk screen to protect your personal information from other visitors. Keeping your personal information secure is of the utmost importance to us. Lastly, we ask that all users sanitize their hands before touching the kiosk. The screen is also disinfected regularly.
