Since January 2024, the CIUSSS de l’Ouest-de-l’Île-de-Montréal has progressively been rolling out a survey program across all sectors to assess the experiences and satisfaction of users and their loved ones. Our guiding priority is to better understand your reality so that we can better meet your needs.
What does the survey involve?
After receiving health care or social services, users or their loved ones will be asked to complete a survey. The survey’s eleven questions measure global and specific aspects of the experience had by the users and their loved ones. The questions were developed in collaboration with patients, the Centre of Excellence on Partnership with Patients and the Public, as well as members of the four institutions who took part in a pilot project.
Click here to fill out the survey!
It only takes 5 minutes to complete the survey, tell us about your experience, and help to make our care and services even better!
What will the collected data be used for?
The data collected will be used to implement initiatives to improve the quality of health and social services from the perspective of users and their loved ones. To date nearly 300 users and their loved ones have completed the survey.
The survey has already been deployed in the following sectors:
- Mental Health
- Pregnancy, Birthing, and Postnatal Care
- Surgery
- Oncology
- Addiction Services
- Emergency
- Endoscopy
- Support for Elderly Autonomy
The survey will also be deployed in these sectors:
- Physical disabilities
- Intellectual disabilities and autism spectrum disorders
- Youth in difficulty or under youth protection
- Others
This survey is part of a province-wide process by the Ministère de la Santé et des Services sociaux to continuously assess user satisfaction and is part of the Plan pour mettre en oeuvre les changements nécessaires en santé. (in French only)