Citizen Partner

Citizen Engagement

The Montreal West Island IUHSSC wishes to work more closely with its citizens to improve the health and well-being of its population. With this vision in mind, we have created a hub where citizens, community partners, and health care professionals work together to promote health and well-being.

What is a citizen partner?

Quick facts


A member of the community

  • Regardless of age, religious beliefs, geographical origin, health condition, language spoken, status, or level of education.
  • People interested in sharing their time, their ideas, or their personal experience for improving health and social services provided to the population.


What is the difference between a citizen partner and a patient or partner user?

The patient or partner user is receiving, or has received, care or services at a facility of the IUHSSC. They contribute knowledge acquired through personal experience to improve care and services. 
The citizen partner is not necessarily receiving care or services. As such, any member of the community can be a citizen partner.

4 Types of Involvement

Citizen partners can choose to get involved in four ways:


  • Information – This is the lowest level of involvement. You stay informed as a citizen, and the organization works to provide information that is accessible and understandable.
  • Consultation – By providing your opinion to the IUHSSC on various issues, policies, and decisions. 
  • Collaboration – By working with the IUHSSC on issues, and identifying solutions together.
  • Partnership – This is the highest level of involvement. This partnership consists of you and the IUHSSC building and leading together. The citizen’s opinion is just as important as that of the expert or the professional.

The IUHSSC relies on four levels of involvement, but aims for the highest level: participation (hence the term citizen partner).

MWI IUHSSC’s objectives in terms of Citizen Engagement

  • Strengthen the citizen's role in the planning and organization of care and services.
  • Incorporate the experiences and ideas of a diverse group of people to find solutions and improve care and services.
  • Bank on action-intervention through projects and experiences with teams of citizens, managers, and community partners.

For more information