The CIUSSS de l’Ouest-de-l’Île-de-Montréal is progressively rolling out a long-term survey program to assess the experiences and satisfaction of users and their loved ones. The process, launched in January 2024, is being carried out by the Quality, Assessment, Performance and Ethics Directorate in collaboration with Sylvie Lambert, RN, PhD, of St. Mary’s Research Centre. It will allow our CIUSSS to collect useful data that will allow us to pinpoint initiatives to improve the quality of our care and social services.
After receiving health care or social services, the users or their loved ones will be asked to complete a survey. The survey’s questions measure global and specific aspects of the experience the users and loved ones had.
Click here to fill out the survey!
It only takes five minutes to tell us about your experience and share your comments.
The survey has already been deployed in the following sectors:
- Mental Health
- Pregnancy, Birthing, and Postnatal Care
- Surgery
- Oncology
- Addiction Services
- Emergency
- Endoscopy
- Support for Elderly Autonomy
The survey will also be deployed in these sectors:
- Physical disabilities
- Intellectual disabilities and autism spectrum disorders
- Youth in difficulty or under youth protection
- Others
This survey is part of a province-wide process by the Ministère de la Santé et des Services sociaux to continuously assess user satisfaction and is part of the Plan pour mettre en oeuvre les changements nécessaires en santé. (in French only)
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