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COVID-19 - Care and Services

Temporary closures or reduced hours

Due to the COVID-19 situation, some of our services are closed or may have reduced hours of operation.

Call us before leaving the house!

Visitors and Informal Caregivers

Hospital Centres

* Limited Visits in Our Hospital Centres *

Visits are currently limited in our hospital centres due to active community transmission of COVID-19. Only visits to patients in palliative or end-of-life care and visits by informal caregivers are currently authorized.

Informal Caregivers  

  • One (1) informal caregiver at a time; no more than two informal caregivers per patient per day.

Palliative Care and End-of-Life Patients

  • Two (2) visitors (ex. friends and loved ones) at a time per patient. 
  • No daily maximum for spouses and children. 

Long-term Care Centres (CHSLDs)

* Restrictions on Visits to CHSLDs *

Visits are currently limited in our long-term care centres (CHSLDs) due to active community transmission of COVID-19. Only visits to residents in palliative or end-of-life care and visits by informal caregivers are currently authorized.

Informal Caregivers

  • One (1) informal caregiver at a time; no more than two informal caregivers per resident per day.

Palliative Care and End-of-Life Patients

  • Two (2) visits at a time; no daily maximum per resident.


Instructions for home isolation - Person under investigation

Instructions for people waiting for a COVID-19 test or a COVID-19 test result

Instructions for people with COVID-19

Temporary Relocation of the Psychiatric Unit and Psychiatric Emergency – Lakeshore General Hospital 

The Lakeshore General Hospital’s (LGH) Psychiatric Unit was temporarily relocated to the Douglas Mental Health University Institute (DMHUI) on Monday, April 20, for an indefinite period.   
Due to the current situation, the LGH is experiencing an increased demand for hospital beds and we must therefore reconfigure areas so that we can welcome users and administer the necessary care.
Consequently, we will be ceasing all psychiatric admissions at the LGH emergency. When necessary, users will be transferred to the DMHUI. Please note however, that anyone requiring mental health care who presents to the LGH Emergency Department will be redirected as required.


Self-Care Guide - COVID-19

What you need to know. What you need to do. To protect your own health and the health of others.

This guide was created to help you make the best decisions for your health and the health of your loved ones during the COVID-19 pandemic. It provides information on:

  • how to best protect yourself against COVID-19,
  • how to take care of yourself,
  • how to administer basic care to those around you,
  • and when and where to go for care or services should the need arise.  

View the guide.

Wearing a mask (face covering) in public

Wearing a mask or face covering that covers the nose and mouth is mandatory on public transit and, as of July 18, it will also be mandatory in enclosed or partially enclosed public places for those 12 years of age and over.

Visit for full details.


  • Not everyone who is infected has symptoms.
  • It can reduce the risk of an infected person passing on the virus to others.


Wearing a mask (face covering) in public must be accompanied by:

  • Hygiene measures (e.g., frequent hand washing, coughing into your elbow)
  • Physical distancing (2-metres)

If you are sick, stay home.


  1. Using one hand, place the face covering over your nose and mouth. With your other hand, use the elastics (or string) to secure it behind your ears.
  2. Adjust the face covering on your nose.
  3. Adjust it under your chin.
  • Wash your hands BEFORE and AFTER handling the face covering.
  • Change your face covering if it is damp, soiled or damaged.
  • Do not wear the face covering around your neck or hang it from an ear. Keep it on your face and avoid touching it. If you touch your face covering while you are wearing it, wash your hands.
  • To remove your face covering, grab hold of the elastics (or strings) without touching the front of it.
  • Fold the outer parts of the face covering over one another and place it in a clean bag. Wash the face covering as soon as you get home with the rest of your laundry.


Watch videos on “How to use a face covering or a mask” and “How to make a face covering”.


Check out the fact sheet on wearing a face covering in public.

Other languages

Source: Ministère de la Santé et des Services sociaux

Making face coverings

Do you want to get involved and help fight the spread of COVID-19? We need your help! We are looking for volunteers to make face coverings.

Looking for volunteers

  • Seamstresses, tailors or individuals with sewing experience or skills.

Production of face coverings

Patterns to use > no sew model

For all the details, consult the section on making face coverings on the Ministry of Health and Social Service’s website.


  • Donations of raw materials to be used for making face coverings (e.g., elastics, fabric)
  • Financial donations for the purchase raw materials and other tools
    • Contact one of our foundations from the list in this section.

I take care of my mental health

Do you feel stressed, anxious or depressed? Visit this section.

Renewal of health insurance cards

Given the current situation, our CLSCs will not be renewing health insurance cards until further notice. Please note that the Régie de l'assurance maladie du Québec (RAMQ) has closed its Montréal office, located at 425 De Maisonneuve West until further notice.

For those who have received a renewal notice, health insurance cards can still be renewed by mail without a photo.

Exceptionally, expired cards will be accepted for urgent treatments.

Furthermore, all screening and testing related to COVID-19 will be available to all, regardless of the health insurance situation.

All of these points also apply to those who are homeless. More specific options for renewing health insurance cards are still being examined by the RAMQ, given that these individuals do not currently receive a renewal notice and therefore cannot renew by mail.

For all official and updated instructions, see the RAMQ website.

Services for pregnant women and parents

Due to the current situation, the following programs and services are temporarily suspended:

For more information or to schedule an appointment, call us:

  • CLSC de Dorval-Lachine: 514 639-0660, nurse on call
  • CLSC de LaSalle: 514 364-2572, nurse on call
  • CLSC de Pierrefonds: 514 626-2572, extension 4531
  • CLSC du Lac-Saint-Louis : 514 697-4110, extension 1346

Prenatal and Delivery Follow-Ups

Due to the COVID-19 pandemic, exceptional measures are being put in place to ensure the safety of users and staff. 
Rest assured that we will continue to provide you with prenatal follow-ups as prescribed by your health care provider. However, please note that women who are pregnant must attend their follow-up appointments alone, regardless of whether they are at a hospital, a clinic or an office. No spouses, companions or children are allowed.  
At the time of delivery and during your stay in hospital, only the second parent or a significant person will be admitted, as long as that person does not present any risk of COVID-19 infection. Measures are also in place if your newborn is admitted to the neonatal unit. Please note that confinement measures are in effect in all rooms on all units throughout our establishments and visitors are not allowed
We are well aware that these measures are upsetting your usual habits as well as your pregnancy follow-ups and birthing plan.  However, these measures have been implemented to ensure your well-being, that of your newborn, and the safety of all. 
To consult the measures that have been put in place for Maternal-Child clients, click here.

Youth Clinics


  • Monday, Wednesday, Friday


  • Walk-in clinic for emergencies only
  • For young people aged 12 to 24 years

CLSC de Dorval-Lachine: 514-639-0650
CLSC de LaSalle: 514-364-2572
CLSC du Lac-Saint-Louis: 514-697-4110, extension 1313 
CLSC de Pierrefonds: 514-626-2572, extension 4367

For more information on Youth Clinics, view this section.

Volunteering and spiritual activities

Please note that all volunteering and spiritual group activities have been temporarily suspended across all our facilities since March 14, 2020. Places of worship remain open to patients and employees. Rest assured that these rooms will be disinfected regularly.

For more information on volunteering, click here