Help us Help you

The Montréal West Island Integrated University Health and Social Services Centre is committed to providing you with services that meet the highest safety and quality standards and your contribution to this end is essential.  We encourage you to play an active role in your own care.

1. Health condition

When you see a health professional, provide as much information as possible regarding your medical history (e.g., medication, illnesses, hospitalizations, vaccines, recent X-rays). Before agreeing to a treatment, make sure you understand why it is required and its effects.

2. Medication

Always have an updated list of the medications you are taking with you. Ask your pharmacist to provide you with this list and make sure that it is updated each time your medication is changed. This list must contain the name of the medication, the dosage and the number of times to be taken every day; this applies to all prescribed medications, including tablets, syrups, creams, transdermal patches, drops (for the eyes, ears or nose), oral and nasal inhalers, injections, suppositories. All other over-the-counter medications, natural products and vitamins that you take without prescriptions must be added to this list.

If a medication is taken:
once a week, specify the day of administration
once a month, specify the date it was last administered

Let us know if you take your medication differently than indicated on the list. 

3. Allergies

Indicate your drug allergies and intolerances to the health care team. It is important to specify the name of the medication which caused your allergy or intolerance. Please describe your reaction or side effect and inform us of approximately what year the reaction occurred.

4. The equipment 

Please follow the operating instructions of the equipment made available to you and let staff adjust all health care equipment.

5. Fall Prevention

Beware of preventing falls at all times. Keep the environment free of clutter and well lit.

If you are concerned about falling, inform your family and a healthcare provider. Also consult our pamphlet on preventing falls, which is available in care units.

6. Patient Identification

The staff must frequently ask you to identify yourself verbally (first name, family name, date of birth) before administering any care or treatment. They also have an obligation to validate your identity by verifying your hospital bracelet, hospital card or any other piece of identification. These precautions help prevent mistaken identities.

7. Outings outside the care unit

If you want to leave your care unit (to go to the cafeteria, outside the Hospital), ask or inform the nurse responsible for your medical records in the unit. In case you want to leave the Hospital before your medical care episode has been completed and against medical advice, you must sign the form “Refusal of treatment”.

8. Washing your hands

Wash your hands regularly, and make sure that visitors and staff do so as well. Washing your hands upon entering and leaving the care unit is the best way of preventing infections.










Reference : ministère de la Santé et des Services sociaux