Our Services

The Montréal West Island Integrated University Health and Social Services Centre offers several services to persons with Intellectual Disabilities (ID) and Pervasive Developmental Disorders (PDD), as well as to their families. 

Early stimulation services are offered to children aged 0 to 5 who are waiting for a diagnosis or specialized rehabilitation services. Other services offered include psychosocial needs assessment, support for the persons and their families, respite/babysitting assessment needs, referrals to specialized rehabilitation services and guidance to the appropriate resources.

In order to better serve the population on the West Island, we have had to reorganize our services (optimization project). We created three teams who will have specific mandates regarding our offer of services. 

Once the optimization project has been completed, more details will be provided about the following offer of services: 

  • Early stimulation of children under the age of 5 without a diagnosis 
  • Psychosocial and psycho-educational follow-up of clients with Intellectual Disabilities (ID) or a Pervasive Developmental Disorders (PDD)

How to access services

For the public

To access the services listed above, you must make an appointment with Psychosocial Intake at your CLSC. Bring all your diagnostic reports and all other relevant documents (psychological and psychiatric diagnostic reports, or reports from a specialized diagnostic team). A social worker will meet with you and assess your needs. Afterwards, a member from our team Access-Guidance-Assessment and Short-Term intervention will contact you to schedule an appointment. 

Psychosocial Intake at the CLSC Pierrefonds: 514-626-2572
Psychosocial Intake at the CLSC Lac-Saint-Louis: 514-697-4110

For the organization partners

The partners of our organization can also refer clientele to us.

Please note that our organization is required to respect the waiting time to access specialized services for persons with Intellectual Disabilities (ID), Pervasive Developmental Disorders (PDD), or Physical Disabilities (PD), as indicated in the access to services plan.

In order to be able to respect the wait times for services and ensure appropriate guidance, it is important to send us your application for inter-institutional services, all diagnostic reports, the intervention plan and all other relevant documents (diagnostic reports from a psychologist, a psychiatrist or a team specialized in diagnostic assessment). You must also authorize the transmission of information to our organization.

For information or to organize a telephone consultation to discuss a client’s situation, you can reach us at 514-630-2225, extension 1352.

Dates to remember:

Please note the following important dates to remember for the families and friends of persons with ID or PDD:

  • February: Registrations for summer camps and registrations for subsidy programs
    March: Registrations for summer camps and registrations for subsidy programs (submit supporting documentation for the Family Support subsidy)
  • May: Renewal of subsidies for elimination products (diapers)
  • October: Registrations for Christmas baskets and donation from The Gazette

Optimization Project

Following an analysis of the applications for services, the volume of cases treated by social workers on the team and the waiting times for access to services, the ID-PDD team is currently undergoing internal reorganization of its offer of services. 

This reorganization has led to the creation of three separate teams.

  1. The first team, the family therapeutic, educational and early stimulation team, will work with children under the age of 5 who have several developmental problems and are waiting for a diagnosis. Since January 2013, the team responds to applications within a period of 30 days and children have access to services within a two-week period.

    The other 2 teams are dedicated to the clientele suffering from Intellectual Disabilities (ID) or Pervasive Developmental Disorders (PDD): 

  2. One of the teams will process the applications for timely and immediate, short-term services in order to ensure that parents or informal caregivers can access support or information services more quickly.

  3. The other team will review applications which require a more long-term intervention (more than 6 meetings or telephone calls). The situation of these clients is often more complex and requires the involvement of several professionals within the network. These families will be followed through an intervention plan which indicates the objectives to work on so that persons with Intellectual Disabilities (ID) and Pervasive Developmental Disorders (PDD) and their families can find a balance in their lives.

    In order to fully carry out the reorganization of their offer of services, the professionals are currently meeting all the families that are on the waiting list to assess their needs and guide them to the appropriate internal and external services. To complete the assessment of all applications of clients on the waiting list, the team will respond only to urgent calls or all crisis situations at 514-630-2225, extension 1352. This is an exceptional situation which should abate in September 2013.

Schedule of optimization project

Spring and summer 2013: Beginning of project, setting up of teams and start of assessment of clients on wait lists.

Fall 2013: Clarification of internal referral process. The teams will start their new functioning.

Winter 2014: Launch of the new process and procedures

The ID-PDD team is committed to being able to meet the timeframes set out in the Ministerial Access Plan, which is to provide the first service to all clients within a period of one month. Urgent cases will be treated within a 72-hour period. 

Frequently Asked Questions

1- Q: When will I be able to speak to a social worker? 
A: When you call, leave a detailed message, including your child’s name, the phone number where you can be reached at all times and the reason for your call. Please note that calls are prioritized and it can take us up to 2 weeks to return all the calls we receive.
514-630-2225 extension 3952

2-  Q: What is the status of my application for services at the Rehabilitation Centre?
A: To obtain this information, you must contact the rehabilitation centre your child was referred to.
West Montreal Readaptation Centre (WMRC): 514-363-3025, extension 2257

Montreal Rehabilitation Centre for Intellectual Disability and Pervasive Developmental Disorders: 514-259-2245, extension 270

Miriam Centre: 514-345-0210 or

If you do not know which rehabilitation centre your child was referred to, contact us. 

3- Q: What is the status of my application to receive family support (grants, child care, respite care)?

A: The timeframe for receipt of grants may be shorter or longer, depending on your situation. When the funds are made available for you, you will receive a letter explaining the procedures to follow, as well as a cheque. Please note that the availability of funds depends on the budget received (it varies every year).

4- Q: My child will turn 18 soon. What do I have to do?
A: Your child has a right to social assistance for persons with disabilities.

Below are the steps to follow:
Step 1: Open a bank account in the child’s name before he or she turns 18.
Step 2: Get the documents required at Emploi Québec 1000 Labrosse Street, 4th floor (corner Saint-Jean), Pointe-Claire.
Step 3: Fill out the documents:
 A – Medical part (must be filled out by a physician)
 B – The admission form for disability benefits
 C – The form for administration of financial assistance by a third party

Once completed, you must bring back the documents. 

5- Q: My child will be 21 soon. What do I have to do?
A: Your child may benefit from services from the school system until the age of 21. Your child may then receive services from a Rehabilitation Centre for Intellectual Disability (RCID) for a job, traineeship, workshops, Day Centre, etc.
You must notify us of this transition at the beginning of your child’s last school year so that we can start the process with a RCID.

Please note that the waiting lists for these services can be very long. In the meantime, you can explore the following alternatives:

  • Action main-d’œuvre
  • École Contact
  • École Fillion 
  • Endeavor Program

6- Q: Does my adult child need protective supervision (curatorship)?
A: The institution of protective supervision is carried out based on certain criteria. Your child must be declared unfit and meet the criteria regarding:

  • degree of person’s isolation (absence from family members, inadequate or indifferent family members)  
  • expected duration of disability
  • nature and state of adult child’s affairs
  • there is no designated mandatary that is already providing adequate assistance or representation

Reference: document to the attention of the West Island HSSC staff, October 2010, Public Curator of Québec.

Several institutions (banks, schools, hospitals, etc.) may insist on instituting protective supervision. Please note that the criteria established by the Office of the Public Curator of Québec take precedence.

7-  Q: My child has not yet been officially diagnosed with ID or PDD. What do I have to do?
 A:  ID: If a child is between 0 and 5 years of age, the child may have access to early childhood stimulation services at the CLSC or in the community. For more information, please contact the Psychosocial Intake Department at the CLSC.
If your child has been diagnosed with “global developmental delay”, make sure that the child is re-evaluated again at age 7 to confirm the diagnosis of intellectual disability. The diagnosis of global developmental delay is no longer valid after the age of 7.

PDD (0 to 5): If you have any concerns regarding your child’s development, contact your pediatrician so that your child can be better assessed. If necessary, call the PDD Assessment Clinic (Montreal Children’s Hospital, Douglas Mental Health University Institute or CHU Sainte-Justine). You can also go to a private clinic to obtain a diagnosis for your child. 

While waiting for the diagnosis, you may contact Psychosocial Intake to obtain the services of early childhood services at the CLSC or in the community.
Your child is not eligible to receive the specialized services of a rehabilitation centre until a diagnosis has been made.  

If your child is on the Montreal Children's Hospital pilot project, he or she will be on the waiting lists at the CLSC and the Rehabilitation Centre for Intellectual Disability (RCID) to obtain services.

PDD (5 and older): You must contact your physician for a referral to have your child assessed. You may also go to a private clinic. Under these circumstances, your child will not be registered on the CLSC waiting list or at the rehabilitation centre until the diagnosis has been confirmed.

8- Q: Is my child eligible to receive a grant for summer camp if we need it?
 A : If you are receiving a grant from the Family Support program through the CLSC, you are not entitled to other grants from the Montréal West Island Integrated University Health and Social Services Centre. Families who are still waiting for the Family Support program will be prioritized for other grants. If your situation is unique, please do not hesitate to contact us for an assessment.

If you are waiting for a grant from the Family Support program, please call us and we will assess your situation.


Please find below a list of links to various resources

1. The Office des personnes handicapées du Québec
The Office des personnes handicapées du Québec (Quebec office for persons with disabilities) offers services to people with disabilities and their families, in addition to fostering the integration of handicapped persons in school, professional and social settings.

Telephone: 1-800-567-1465
Email: (French only)

2. Le Curateur public du Québec
The Public Curator of Quebec offers support to disabled persons and their families while ensuring that decisions made are in the interest of the person represented. 

Telephone: 1-800-363 9020

3. Fondation québécoise de la déficience intellectuelle (FQDI)
The Fondation québécoise de la déficience intellectuelle (FQDI – Quebec Foundation of Intellectual Disability) financially supports the projects of organizations that improve the quality of life of persons suffering from intellectual disability.

Telephone: 514-725-9797

4. Québec Ombudsman
''The Québec Ombudsman prevents and corrects errors or injustices committed against any individual or group of individuals in connection with a Québec government ministry or agency, or an establishment in the health and social services network.''
Reference: LE PROTECTEUR DU CITOYEN. « About us », Le Protecteur du citoyen, [En ligne], juillet 2013, (page consultée le 22 août 2013).

Telephone: 1-866-902-7130 (to file a complaint or a reporting, use the form)

5. Commission des droits de la personne et des droits de la jeunesse
The Commission’s mandate is to promote and uphold the principles stated in the Charter of Human Rights and Freedoms, the Youth Protection Act, and the Youth Criminal Justice Act.

Telephone: 1-800-361-6477

6. Special Needs Services Montréal 
Directory of categorized resources:
•Autism spectrum disorders
•Courses & programs
•Day camps
•Residential camps
•Sibling support
•Support services

7. Autisme et troubles envahissants du développement Montréal
Autisme et troubles envahissants du développement Montréal (Montreal Autism and Pervasive Developmental Disorders) defends the rights of people with autism, develops services intended for them and increases public awareness about their cause. 

Telephone: 514-524-6114

8. Montreal Association for the Intellectually Handicapped
''The Montreal Association for the Intellectually Handicapped promote the social participation of people with intellectual disabilities and offer support services to their families.''
Reference: MONTREAL ASSOCIATION FOR THE INTELLECTUALLY HANDICAPPED. « About us », Montreal Association for the Intellectually Handicapped, [En ligne], 2011, (Page consultée le 22 août 2013).

Telephone: 514-381-2300

9. Multiethnic Association for the Integration of Persons with Disabilities 
“The Multiethnic Association for the Integration of Persons with Disabilities” consists of people with disabilities with an immigrant background and from ethnocultural communities and their families, regardless of their age, limitations or status in order to help them with their efforts to integrate and fully and completely participate in the host society.”
Reference : ASSOCIATION MULTIETHNIQUE POUR L’INTÉGRATION DES PERSONNES HANDICAPÉES. « Accueil », AMEIPH, [En ligne], 2013, (Page consultée le 22 août 2013).

Telephone: 514-272-0680

West island government services

10. West Montreal Readaptation Centre (WMRC)*''WMRC promotes full inclusion and self-determination by offering to individuals with an intellectual disability or autism spectrum disorder the support and expertise needed to maximize their potential and ensure quality of life.''Reference: West Montreal Readaptation Centre. « Who we are », Specialized services for adults and childrenwith an intellectual disability or autism spectrum disorder, [En ligne], 2013, (page consultée le 22 août 2013).

Telephone: 514-363-3025

11. Centre de réadaptation Miriam  pour personnes ayant une déficience intellectuelle*
Miriam Centre offers a wide range of professional services that can be tailored to persons with intellectual disabilities.

Telephone: 514-345-0210

12. Accès ouest pour les services en réadaptation*
*In 2011, the West Montreal Readaptation Centre (WMRC) and the Miriam Centre integrated a one stop access system for persons with intellectual disability or autism, and who live on the West end of the Island of Montreal. This system is called West End Access.

To inquire about your position on the waiting list, or for any other question regarding access to services, please contact West End Access:
Telephone: 514-363-8726
Fax: 514-363-9479

To be eligible for services from WMRC, the applicant (you or your child) must present the two documents listed below:

  • A multidisciplinary evaluation including a psychological diagnosis of Intellectual Disability (ID) or Pervasive Developmental Disorder (PDD) / Autism Spectrum Disorder (ASD)
  • A recommendation from your Health and Social Services Centre (HSSC) or a second line service provider (Rehabilitation Centre for the Physically Impaired or Hospital Centre).

13. Lester B. Pearson School Board: Student Services
''The mandate of the student service department is to support schools in delivering services that maximize the potential of each learner and help to foster a learning environment that is responsive to the needs of all.''

14. Commission scolaire Marguerite Bourgeoys (French Only)
To obtain information on the Marguerite Bourgeoys School Board:

Practical guide for the parents of students who are disabled, or who have difficulties adapting or learning:

15. Avatil
Avatil is a community based organization providing recreation, independent living and other services to those with mild or borderline intellectual handicaps.
Telephone: 514-634-8944

16. Action main-d'oeuvre
 ''Action Main d’Oeuvre is a non-profit corporation whose mission is to update the socio-economic integration of disadvantaged persons in terms of employment. The corporation administers two specialized workforce: Action main d’oeuvre, for people with disabilities on the intellectual and "À l’emploi!" for people with a pervasive developmental disorder (PDD) without intellectual disability.''
Reference: ACTION MAIN-D’ŒUVRE. « Accueil », Service spécialisé de main-d’œuvre, [En ligne], (page consultée le 22 août 2013).

West Island Service Locations

4230 St-Jean blvd.
Dollard-des-Ormeaux (Québec)
H9H 3X4
Telephone: 514-721-4941
Fax: 514-721-0937
Business Hours
Monday to friday, 8:30 am to 4:30 pm only)

17. West Island Association for the Intellectual Handicapped (WIAIH)
West Island Association for the Intellectual Handicapped (WIAIH) provides services, support and leadership to people with intellectual handicaps or autism and their families. 

Information on all the many services can be found on the WIAIH website:

WIAIH also manages information sessions for parents called Parents, It Starts with You.  Further information can be found at

18. Special Olympics
''The Special Olympics movement is active in 170 countries. Its mission is to enrich the lives of individuals with an intellectual disability (ID) through sport.''
Reference: OLYMPIQUES SPÉCIAUX. « Who we are »,  Olympiques spéciaux Québec, [En ligne], 2013, (Page consultée le 22 août 2013).